State Farm® Insurance Agent Sharon Eddy

"Yusuf Niamati, a representative in this State Farm office, is worth every star I've rated in this review. He was patient and thorough in explaining my policy benefits and pricing. He not only explained the what, but the why. That was very important to me. It made me feel confident in my decision to go with State Farm. Thank you Yusuf!"

"I've been a happy client of this office for several years now! Most recently, I had some clarifying questions about my insurance plan moving forward and I also needed an updated proof of insurance for my apartment complex. I worked with Kelly, who was extremely helpful, provided me with clear next steps, and followed up in a very timely manner, so we got all of the open issues resolved the same day!"

"Excellent customer service. I have been a State Farm/Sharon Eddy customer for at least 20 years (multiple products over time, including homeowners, auto, and renters). They are very responsive and customer focused. Kudos to Kianna who helped me today with an additional policy. She was so responsive, friendly, professional, patient, and helpful!"

"Sharon Eddy and her team are simple stated, amazing. They are professional yet care on a personal level. We have always found them to be responsive and resourceful in guiding us with our insurance needs. Unfortunately we are leaving the area, who would have thought that finding an insurance agent would become one of those dreaded things to search for in a new area, but after having the service that Sharon has provided it will be tough for anyone to fill her and her teams shoes!"

"Yusef at State Farm was absolutely AMAZING! He was helpful, kind, and incredibly patient throughout the entire process. He took the time to clearly explain everything so I fully understood my coverage and options. He was also punctual and professional, which I truly appreciated. Customer service like his is rare! I will definitely be asking for Yusef every time moving forward. Highly recommend!"

"Kelly Serrano is so helpful, patient and knowledgeable, I recommend 10/10"

"Had an amazing experience working with Kianni Bracey-Kelly. Had a wonderful attitude, and was very informative on the claims. Overall very satisfied with my experience"

"What amazing customer service. Yusuf was so helpful and efficient. What a joy he brought to the process of getting new insurance"

"Great customer service 👏 Lo bueno es que hablan español y todo es mas entendible Thanks for your service Lili"

"Quick and seamless."

"These guys are the best. My mortgage company had changed and I forgot to notify them and they were on top of it without me having to be. One less thing to worry about and I really appreciate their diligence. Recommend highly"

"I’m very happy with my auto policy from State Farm. Kelly has been amazing to work with. Even when I don’t fully understand parts of the policy, she never gets tired of explaining things again and again. She is very customer-oriented, listens carefully, and always recommends what fits best with my financial situation and needs. I really appreciate her patience and kindness. I’ve also had good experiences with Sharon, Eddie, and Kylie. Overall, I feel comfortable and confident working with this team."

"Honestly, I'm so happy I' at state Farm insurance people receiving me and how she talk to me. dear policy. that's especially good to me i'm so excited how she explain it to me. Her name is Kelly Serrano. To my opinion, she need to be a reward"

"I had an amazing experience with Kelly today. She helped me finalize my auto policy with State Farm and got me a great quote. She answered all of my questions that I had and was very kind. The other office that originally got my quote, was unable to help me due to being closed and I was anxious of whether or not my policy was going to start or not on 1/5. I messaged them and called them but unfortunately they were closed and I thankfully was able to switch to this office and agent who helped me out tremendously. Thank you again Kelly for answering all of my questions and for helping!"

"Great service and always pleasant to work with!"

"Kianni was very helpful"

"I’ve been covered by Sharon Eddy State Farm insurance for over five years, and they’ve been one the best I’ve ever worked with. That's why i've been here so long! The level of professionalism and kindness from everyone there really makes a difference. You can tell that when leaders set a high standard of excellence, it trickles down to the whole team & who people tend to hire truly matters. Today, I just had to take a moment to write this review because I had such outstanding service from Ivania. I’ve spoken with her several times over the past year, and she’s always been amazing. 😊 Super attentive, professional, and genuinely kind. Her follow-up and competence really raise the bar and make the entire experience feel effortless. The Sharon Eddy State Farm team has insured me through many major storms and transitions in my life, and I’m so grateful to have them taking care of me. They’re truly the best, and I highly recommend them to anyone who wants a caring, professional, and reliable insurance company!"

"Longtime customer - this branch has been especially easy to work with, very responsive, and reasonable. They seem to value my business and put in the effort to track down information, discounts, or correct mistakes. Kelly S has been a nice addition to their team and very customer service focused for all of my needs and requests. My recent interaction with Sharon was also pleasant and cheerful. Insurance can be frustrating but this branch operates like a partner rather than adversary."

"Representative was very knowledgeable. Kianni guided me through the documents and explained what I didn't understand. I will recommend others going forward"

"I used to have insurance through Sharon Eddy and left state farm because of her office's lack of communication, rising costs, and unprofessionalism. I inquired so see if it was worth it to make a comprehensive insurance claim on my cracked windshield. No claim was ever filed by me but was by her office. I was never paid out, no work was done by my insurance, nor worked through her office. Yet her office filed a comprehensive claim that is still on my record to this day. I tried several times to contact her office to rectify this issue but it was never addressed."

"I love Sharon services and team so they will providing good service to their customers, I would recommend anyone who’s wants t get policies from agent Sharon. They are so responsive and countable what they say and will do it. thanks for your valuable service."

"Kelly Serrano was a great help and provided excellent service. We were satisfied with our insurance for our new car and she helped us get the best deals. She was kind and friendly. Great experience."

"Estoy contento con mi decisión de tomar mi seguro de auto nuevo aquí con la oficina de Sharon Eddy. Me han tratado muy humanamente y Kelly me ha atendido, fue muy amable conmigo. Les agradezco mucho. La atención al cliente en esta oficina estuvo perfecto!"

"We were referred to Sharon Eddy in 2003, when we relocated to Northern Virginia, and in spite of retirement and relocation outside the area, we are continuing our association with this group. The agency has always been extremely responsive ; through life, home and auto insurance needs, storm damage, a kitchen fire, and most recently, damage and loss from Hurricane Michael. Over the years, all staff members have been professional, responsive and helpful. The agency is also bi-lingual, which is a plus today. Today, November 20, 2025, I'm adding to my review. Called this morning to file a new auto claim. Kelly was friendly and helpful. In an unplanned trip, due a family death, the windshield on our new car was hit twice by rocks, while we were driving on I-75 in FL. I didn't have your policy # handy, but she connected me to claims. I was only on hold for a few minutes. But, Kelly sent a text with ours policy # and the direct phone number for Claims, in case I was disconnected. This level of service is not found everywhere and we appreciate and value your association with Sharon Eddy and her staff."

"Kelly was very patient with my problem. She was very professional. I would give her many stars for her help. State Farm should be proud of her."